How To Fix Netflix Error 1011 on iPhone, iPad & iPod Touch
The Netflix error 1011 on the iPhone or other Apple devices is easy to fix. It is usually identified with the following message: There is a problem connecting to Netflix. Please try again later (1011).
What Does The Netflix 1011 Error Mean?
The 1011 error means that a glitch was encountered on one of the interfaces required to establish a connection to Netflix, that is, the Netflix app could not connect to the internet from your device. Now let us look at some of the things that may cause the error 1011 to happen:
- There is a problem with the internet connection on your iPhone.
- The Netflix account information on the iPhone is not correct.
- The Netflix app crashed temporarily.
- There is a problem with the Netflix cache on your device.
How To Fix Netflix Error 1011
There are several things you can do that would clear this error and stop it from showing up on the next try. These pointers or methods are listed below. These are not steps, these are options, you can try all of them though in the order they appear here with the last one being your last resort.
1. Fix The Internet Connection On Your Device
Check to make sure the internet connection on your iPhone or iPad is okay by visiting a webpage from your browser. If your connection is good, then that probably wasn’t stopped Netflix. On to the next one.
2. Reset The Netflix Application
To reset the Netflix application, follow the steps below:
- Go to your iPhone home screen, then click on Settings.
- Scroll down until you find Netflix, then click on it.
- Switch the Reset button to On, then go back to your home screen.
- Open up the Netflix app again, then enter your login details to sign in. Now try streaming again to see if the error 1011 would reappear. It shouldn’t.
3. Restart Your iPhone or iPad
It is a known fact that restarting a device clears some small surprisingly difficult to fix mobile problems, which is sometimes or even more commonly caused by an overloaded RAM. I remember one time my phone just stopped charging, I thought the charger had gone bad so I went to get a new one; that, and the others I borrowed from friends didn’t work until I restarted the phone. Some people that find themselves in this situation may even take the battery out and slam it a few times on the floor, then when the put it back in and it works, they’ll go “hey my trick worked, I’m a genius“. But in reality, a simply restart would do it.
If you do not know how to restart your iPhone, follow the guide below:
- Press and hold the Sleep button on the top of your iPhone for a few seconds until the red slide to off slider appears.
- Slide the slider to turn off your phone.
- Wait about 10 seconds, then press the Sleep button to turn the phone back on.
- Now, re-open Netflix and try to do what you were trying to do before the error 1011 came up (streaming a movie perhaps).
4. Use Another Internet Connection
Like I said before, the problem could be your network connection. Have you tried opening a webpage from your browser to make sure your connection is good as described in item 1? If you have, it is also possible that your connection speed is not quick enough to stream videos on Netflix, so trying another internet connection (WiFi) would be your best bet to rule out your connection as the cause of the problem.
To change to a WiFi network connection:
- Click on the Settings icon on your home screen.
- Choose Wi-Fi.
- Find your Wi-Fi network and connect to it.
After you have connected successfully, open Netflix and try streaming your video again, it should work this time.
5. Clear Your Netflix Cookies
To eliminate the doubt that this problem may be the result of a corrupt cookie file, clear your netflix cookies by following the instructions below:
- From your browser, go to this web address https://www.netflix.com/clearcookies
- After typing that address and pressing enter, you netflix cookies would be cleared and you would be logged out of your account.
- Now try to log back in and see if the error remains.
6. Delete and Reinstall the Netflix App
To delete the Netflix app from your iOS device:
- Press and hold the Netflix icon on your home screen until it wiggles.
- Click on the little X on the top of the icon, then choose Delete.
To install the Netflix app:
- Visit the Apple App Store, then search for Netflix (by Netflix Inc). The app is free.
- Click Install. After the app has installed, sign in and try to stream again.