How To Fix PS3 DNS Error – 80710101 and 80710102

The DNS error 80710102 on PlayStation 3 can be very frustrating. This error can be encountered while attempting to connect to the internet or a program like Netflix on the PS3.

What Does The PS3 DNS Error Mean?

Believe it or not, this error signifies that your network is overloaded (most of the time) in which case simply restarting your main router would fix it. Other times, it could mean that there is a connection issue with the DNS of your ISP (Internet Service Provider) which is mostly due to a network overload on the DNS servers. You can either try contacting them or continue reading to learn how to bypass this ps3 error.

I will show you two methods you should try, I’ll call the first one the easy method as it’s pretty easy to do, if this does not fix your 80710102 error, then do it the hard way (which is also described below)

FIX 1: The Simple Method

Step 1: Turn off your PS3 console. Press and hold the power botton until the device beeps two times. That is, it beeps once while coming back on, and beeps again while going back off.

Step 2: Repeat step 1 by pressing and holding the power botton until the PS3 console beeps twice. This time, a message will be displayed on screen: “Plug your controller in using the USB to continue”

Step 3: Unplug the power cable from your PS3, also unplug any Ethernet cable you have connected.

Step 4: Also, unplug the power cable from your Router as well as the ethernet cable.

Step 5: Wait for about 10 seconds then re-connect everything back (I suggest you try a different ethernet port if there are multiple ports on your router.)

If the simple method did not work and you still experience the ps3 error 80710101 or 80710102, then the problem lies with your dns code and you should try the hard way.

FIX 2: The Hard Way

The hard way is to completely change your DNS code.

Step 1: Enter the internet connection settings from your ps3 by going to Settings> Network Settings > Internet Connection Settings.

Step 2: Choose Yes, then click Custom.

Step 3: Select whether your connection method is Wired or Wireless
=> If your internet connection is Wired, then you should set Auto Detect as the Ethernet Operation mode.
=> If your connection is Wireless, choose the Security type that your router uses, then type the password for your wireless connection.

Step 4: Other settings should be done as shown below:
=> I.P Settings: Use “Automatic”, then “Do Not Set”
DNS Settings: Select “Manual” then enter the dns codes below (if these don’t work, see update at the end):
Primary DNS:
Secondary DNS:
MTU: Automatic
Proxy Server: Do Not Use
UPnP: Enable

Now save the settings by pressing X. You can test the internet connection now by pressing X again.

UPDATE 1: Try the following DNS addresses and MTU along with the other settings above.
MTU: 1492

UPDATE 2: If MTU 1492 does not work, try MTU 1442 using the same DNS codes from update 1 above. If that still does not work, then the problem lies in your connection. Your connection may be fast, but if it isn’t stable, you may not connect successfully. Try connecting via wifi.

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About the Author: Stanley Ume

Hi there, my name is Stanley. I spend most of my time learning new technology and doing freelance web design. If this article helped you, please use the comments box below ?. You can connect with me using the social icons below:


  1. -β€œStan, from 1 Techy to another, EXCELLENT instructions even a less tech savvy can follow.” The method which worked for me was (the Hard Way) & (1st Update.) Todays date is Thursday June 13th 2019 and as everyone Should Do Before contacting support is the full run of the instructions given. In most cases they will work. This was very helpful and painless. THANK YOU SO MUCH! – J.Thomas II

  2. Found a fix for who cant connect after these fixes. Try all of them, then go back to “typical” connection and it will work. πŸ˜€ ps: before doing that, power off all the devices connected to your connection, leave only the playstation connected.

  3. Hi,
    I have got wireless connection And i don’t know what to do. I have tried second fix but i did not work. What i have to do??
    Please help.

  4. Is the downloading problem comes because my router has low limite ? Cause it’s used up and idk if I refell my router limit it will start downloading dragon age inquistion but sense people has fine internet and have the same problem then I am in big trouble

  5. I can access the internet, play online and even download some games (for exemple battlefield 4), but when I try to download Dragon Age Inquisition (its 20 gb) e get error 80710101, I have tried all the fixes and I still get the error.
    Please help, I want to play the game I bought.

    1. Got the exact same problem tho. Bought it today. Can download all dlcs but not the game…someone has an idea?

    2. I have the same problem. Bought MLB 15. Payment went through. internet and router all working fine. Yet won’t download. (80710101). Please let me know if you solved the problem.

    3. Hi, I have the same problem with downloading this game and get same error 80710101. I call to support of Sony and they say, that they knew about this problem and it will be fixed. I hope it will be soon.

  6. Thousand thanks, I had nothing but problems until I found this site. I could not update my ps3 and was about to give up when I found this. My system now connected through wifi and it has now updated and all my problems gone.
    Hilsen fra Glen

  7. Ok, I was following your instructions until I got the default router… and it says for me… now I’m on a wired connection straight to my modem so that might be why but it won’t let me finish the setup without putting a value in for the 0’s…. help?

  8. So I have wifi and have this and another error code happen often. It’s annoying and I used to call my Internet comp. But they always messed with my modem and I’d spend 20 min on the phone, it’s just a pain so I played around with it. What I do is i go into settings then go in network settings, then I do the connection test . That’s it. After that I get signed in. I think sometimes well most of times its the net and just that does it. Like reminds the p.s. n router what’s whats. All I know is its worked everytime now and it’s a lot easier than calling about it or doing all that other stuff.

  9. Hey… It doesn’t works for me. I’m from venezuela. In obtaining IP Says error and so in internet conexion. Now error code 80029012 appears πŸ™

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